Refund Policy

Last updated: 14.09.2026

1. Unused Credits

Unused credits are eligible for a full refund within 14 days of the original purchase date. To request a refund, contact our support team at support@gamepc.io with your account email and the amount you wish to refund.

2. Partially Used Credits

Credits that have been partially used are not eligible for a refund. Only the unused portion of a credit balance is eligible, and only within the 14-day window from the date of purchase.

3. Refund Method

Approved refunds are returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different card or account.

4. Processing Time

Once a refund is approved, it typically takes 5 to 10 business days to appear on your statement, depending on your card issuer. We will notify you by email when the refund has been processed.

5. Service Credits

If a running machine stops working because of a fault on our platform or on the GPU host it runs on, we credit the time you lost — contact support@gamepc.io with the machine ID. A deploy that never starts is not charged at all. Service credits are applied to your account balance and are not redeemable for cash.

6. Contact

For refund requests or questions, contact us at support@gamepc.io.