Refund Policy

1. Your 14-Day Right of Withdrawal

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. To withdraw, email support@gamepc.io from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to the original payment method, at no cost to you.

Credits pay for a service, GPU machine time, that starts when you deploy a machine. If you deploy a machine within the 14-day withdrawal period, you expressly ask us to begin the service before the period ends. The machine time you have already used is not refunded; the credits from that purchase that are still unused are. Once all the credits from a purchase have been used, the service has been supplied in full and the right of withdrawal ends for that purchase.

The right of withdrawal is a consumer right and does not apply to purchases made for a business. It applies alongside the refund terms below, and your rights in respect of a faulty service are not affected.

2. Unused Credits

Unused credits are eligible for a full refund within 14 days of the original purchase date. This also applies if we close your account for breaking the Terms of Service, except for credits from a payment that was charged back or made fraudulently. To request a refund, contact our support team at support@gamepc.io with your account email and the amount you wish to refund.

3. Partially Used Credits

Credits that have been partially used are not eligible for a refund. Only the unused portion of a credit balance is eligible, and only within the 14-day window from the date of purchase.

4. Refund Method

Approved refunds are returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different card or account.

5. Processing Time

Once a refund is approved, when it appears on your statement depends on your bank or card issuer.

6. Service Credits

If a running machine stops working because of a fault on our platform or on the GPU host it runs on, we credit the time you lost — contact support@gamepc.io with the machine ID. A deploy that never starts is not charged at all. Service credits are applied to your account balance and are not redeemable for cash.

7. Contact

For refund requests or questions, contact us at support@gamepc.io.